As I read through the individual points listed above, I
was reminded about a talk I gave three times in 1966. The talk was about "Customer
Satisfaction Research in Your Everyday Life." I outlined the steps a manufacturer
would use in Customer Satisfaction Research. Then taking those steps, I asked
how we might modify the research for use in enhancing the relationship with
our most important customers. That is, improving our relationship with our
spouse and our children. After all, who are our most important customers?
Along that same line, I recently gave a talk at an American Cancer Society
meeting. The talk outlined the individual operating procedures of Highly
Effective Companies. These procedures were then matched with each person's
daily work habits. In other words, we viewed each person as a company and
related the operating procedures to the person's daily work habits.
I find it to fun, interesting and beneficial to take things that work in
one area and modify them for use in totally unrelated areas. The three approaches
can be used in improving relationships in the work place and in the home.
The three approaches outline identification of the need, an action plan and
a process. Or three levels of a Personal Business Plan.
Maybe my reader friends who are ministers, priests, nuns, deacon, and brothers
may want to give some thought to using this approach in helping others improve
their relationship with God. It is just a thought. What do you think?
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